Terms and Conditions

Last updated: 31 October 2026

These Terms of Use apply to bestofusvi.com, operated under the Best of USVI name (“we”, “us”). They explain our website’s role and the separate responsibilities of the businesses whose experiences we list. Our Privacy Policy explains how we handle personal information.

1. What Best of USVI provides

Best of USVI is an online guide and referral service for Virgin Islands charters, excursions and activities. We maintain listing summaries and links that help you explore experiences and reach independent providers’ booking services. We earn commission on qualifying bookings.

We do not operate the boats, run the activities, employ their crews or act as the provider of the experiences. Listing a business does not mean that we own it, control its services or independently certify its safety, licensing or insurance.

2. Who your booking is with

When you book an experience, your agreement for that experience is with the provider identified during booking. Many links open a provider’s FareHarbor booking form; others may lead to a different booking service or the provider’s website. The provider’s terms and any booking-platform or payment terms presented at checkout apply to that transaction.

FareHarbor supplies booking and payment technology. Its customer terms explain the relationship between customers, providers and FareHarbor. Our website terms do not replace those terms or the provider’s obligations.

3. Booking questions, changes and complaints

Contact the provider directly about availability, accessibility, pickup instructions, special requests, delays, weather decisions, changes, cancellations, refunds, safety or the experience you receive. Before booking, use the contact options in the booking form or the provider’s website. After booking, use the details in your confirmation email.

Best of USVI does not administer your reservation and cannot authorise a refund, change a departure, direct a crew or resolve a dispute on the provider’s behalf. For a checkout error, use the assistance offered by the booking service or contact the provider. In an emergency, contact local emergency services and the provider immediately.

4. Prices, descriptions and availability

We write and maintain website summaries using provider information and other sources. Booking calendars, checkout prices, availability and booking conditions are supplied through the provider’s booking service. Summaries, photographs, reviews and indicative “from” prices may not reflect every option or a later change.

Before paying, check the provider’s identity, departure point, date, duration, passenger requirements, inclusions, total price and cancellation terms. A “from” price may be per person or for a whole charter. Taxes, booking-platform fees, fuel, customs, meals or other extras may apply as disclosed during booking. We charge no separate fee for using our directory; this does not mean every third-party checkout is free of fees.

We aim to keep our summaries useful and accurate. Please report a broken link or a material listing error so we can review and correct it. We cannot guarantee that every listed experience is available or that a particular itinerary, weather condition or outcome will occur.

5. Cancellations and participation

The provider’s cancellation, rescheduling, no-show and weather policies govern the experience, subject to any rights you have under applicable law. Confirm any health, age, swimming, mobility, passport or entry requirements with the provider before booking. Consider suitable travel insurance and read its exclusions. A provider may require a separate waiver; these website terms do not create a waiver of your legal rights.

6. Commissions and customer reviews

We may receive a referral commission when a booking is made through our links. Providers remain independent of Best of USVI. Reviews reflect individual customers’ experiences at the time they were written; they are not promises of future results. Some displayed reviews relate to the earlier, personally assisted booking service.

7. Using this website

You may use this website for lawful personal travel planning and share ordinary links to its pages. Do not attempt unauthorised access, interfere with its operation, upload harmful material, impersonate others or copy substantial content for commercial republication without permission. Provider names, images, reviews and other third-party material remain subject to their owners’ rights.

8. Responsibility and your legal rights

To the extent permitted by applicable law, we are not responsible for losses caused by an independent provider’s acts, omissions or failure to deliver an experience, or by a third-party booking platform’s failure. We do not guarantee uninterrupted website access.

Nothing in these terms excludes or restricts rights or remedies that cannot lawfully be excluded, including applicable consumer guarantees, or liability for our own conduct where the law makes us responsible. These terms do not exclude liability for fraud or fraudulent misrepresentation, or for death or personal injury where that liability cannot legally be excluded. Mandatory consumer protections take precedence over an inconsistent provision.

9. Website, privacy and legal matters

For a matter concerning Best of USVI’s own website, content, privacy practices or legal responsibilities, email admin@islandeguide.com. This is a shared administrative inbox for Best of USVI and Island eGuide. It is not a trip-support or reservations service. Please identify the website and relevant page, and do not send payment-card details or passport copies.

10. Updates

We may update these website terms as our service changes. The date above identifies the latest version. Changes to these terms do not retrospectively change the terms of a booking you have already made with a provider. If a provision is unenforceable, the remaining provisions continue to apply to the extent lawful.