Privacy Policy

Last updated: 31 October 2026

This policy explains how Best of USVI, handles personal information in connection with bestofusvi.com. It covers this website’s browsing, referral and administrative activities. The separate Island eGuide website and app have their own privacy information.

For Best of USVI privacy questions or requests, email admin@islandeguide.com and put “Best of USVI – Privacy” in the subject. For trip changes, refunds or experience complaints, contact your provider using the booking form or confirmation email.

1. Information handled by this website

  • Technical and usage information: hosting and security systems can record IP addresses, browser and device details, requested pages, referral information, timestamps and security events.
  • Analytics and referral information: page views, interactions with booking links, approximate location, cookie or device identifiers, and information used to understand which visits lead to bookings.
  • Messages you send us: your name, email address, enquiry category and message submitted through our website enquiry form, plus any information or attachments you choose to email us, so we can deal with website, privacy or legal matters.
  • Referral records: booking references, booking dates, values, status and commission information made available through our affiliate arrangements. The information available depends on the booking platform and arrangement.
  • Published reviews: reviewer names or usernames, profile pictures, review text, ratings or recommendations, dates and source links imported from public review platforms. If you submit a review directly to Best of USVI, we collect your chosen public display name, email address, rating and review text. We check submissions before publication. If approved, your display name, rating and review may appear on the relevant listing. Your email is kept private and used to contact you about your submission.

Technical identifiers and public review information can be personal information. We do not treat them as automatically anonymous.

2. Booking and payment information

Best of USVI provides links and embedded booking options for independent charter and activity providers. The booking forms collect information needed for the provider’s reservation, such as contact details, party details, participation requirements and payment information. The provider, booking platform and payment services handle that process under the notices and terms presented during booking.

We do not operate a separate payment checkout or ask you to send us card details. Our referral arrangements may make booking and commission reports available to us. Opening an embedded booking form can also connect your browser to the booking platform before you complete a reservation.

Check the provider’s privacy notice and the information displayed at checkout. FareHarbor publishes privacy information, but its general website privacy statement does not cover every processing activity in provider booking forms. For personal information submitted in a booking, start with the provider identified in your confirmation. We remain responsible for personal information that we ourselves handle.

3. How we use information

We use information to run and protect the website, find and fix errors, understand visitor interests, measure booking referrals, account for commissions, display customer feedback, answer administrative requests and meet legal obligations. We do not need passport copies, full payment-card details or medical records for these website purposes; please send participation information only through the provider’s appropriate secure channel.

4. Cookies, analytics and third-party content

Our website uses cookies or similar technologies for site functions, security, analytics and referral measurement. Third-party tools can receive technical information such as your IP address, browser details and the page you visit.

  • Google: we use Google Tag Manager to manage measurement tags and Google Analytics to understand visits, interactions and booking referrals. See how Google uses information from partner sites.
  • Microsoft Clarity: the public website uses Clarity to understand how people interact with pages, including clicks, scrolling, heatmaps and session replay where available. It can use cookies, device information and other interaction data. Microsoft’s use of data is explained in its Privacy Statement.
  • Booking and referral services: FareHarbor and other linked services can use their own cookies and referral identifiers when their content loads or you follow a booking link.
  • Reviews and external media: images, review-platform links or other externally hosted content can connect your browser to the relevant service. The service’s privacy practices apply to that connection.

You can block or remove cookies through your browser, although this can affect booking and other functions. Google also offers an Analytics opt-out browser add-on. Cookie choices made on a provider’s booking site are managed separately. A privacy notice or continued browsing is not a substitute for consent where the law requires it.

5. Who receives information

Information is handled by the website operator and the service providers needed to run the website, hosting, email, security, analytics and booking-referral systems. These include our hosting services, Google, Microsoft, relevant booking platforms and the independent provider you choose. Information may also be disclosed where required by law, to obtain professional advice or to address fraud, security incidents or legal claims.

These services operate internationally. Information may be processed in Australia, the United States, the Netherlands and other countries where the relevant service providers operate. The privacy protections in those countries can differ from those in your country. Any safeguards required by applicable law must still be observed.

6. Storage, retention and security

We keep information for the purposes described above, including necessary accounting, security and legal records, and remove or de-identify it when it is no longer reasonably needed, subject to legal requirements and backup cycles. Analytics and platform records are also subject to the relevant account settings and service-provider retention arrangements.

We use reasonable administrative and technical measures to protect information. No internet service can guarantee complete security. We do not publish the contents of private administrative messages as customer reviews.

7. Your choices, rights and complaints

Depending on the law that applies, you may have rights to access or correct information, request deletion, restrict or object to processing, obtain a portable copy or withdraw consent. These rights can have exceptions, including lawful retention requirements. Where consent is required, it must be obtained; other processing may rely on applicable legal grounds such as legitimate interests in security and website administration or compliance with legal obligations.

Send a request or complaint to admin@islandeguide.com, identify Best of USVI and explain the information or concern involved. We may need proportionate information to verify your identity. We will review and respond within the deadlines required by applicable law. You may also complain to the privacy regulator with jurisdiction over your matter, including the Office of the Australian Information Commissioner where applicable.

We can address information under our control. For records held independently by a charter provider, FareHarbor or another booking service, exercise your rights with that organisation as well.

8. Children and policy changes

This website is intended for adults planning travel. We do not knowingly solicit personal information directly from children under 13. An adult booking a child’s participation should give any necessary information directly to the provider. Contact us if you believe a child has supplied information to this website.

We will update this policy when our practices change and revise the date above. Please also read our Terms of Use and booking-help and about page.